How to order?

Please email your order and contact detail to: trippeagility@gmail.com

Or go to Order & Terms or Contact page, filled your contact details and order and send.

Order confirmation and further details will be sent back to you shortly. 

Please send your suburb name and post code for courier shipping quote.

How long does it take to receive the products from the time I place my order?

Takes 2-3 months for production and shipping to Australia.  Most of our products are custom made to order from overseas suppliers and are shipped in bulk to reduce costs so we can offer our retail prices.

Do you have stock?

Stock is often available when we receive our shipping.  Please enquirer by email.

When do I pay for goods? 

For custom made products payment is required at the time we place the order with the manufacturer.

Can I see actual fabric colours?

Yes, we have material samples for tunnels and saddle bags. 

If you wish to see the actual materials, please contact us. 

 

How to care for saddle bags? 

We recommend cleaning the surface of your saddle bags regularly to keep them in the best shape possible. 

A regular wipe over with warm soapy water followed by rinsing with cold water will remove normal soiling.  

Where a build-up has occurred, the surface should be cleaned with a micro fiber cloth or soft brush, non abrasive detergent,   then rinsed thoroughly.

Do not use solvents, abrasives, or harsh detergents to clean. Do not dry clean. Do not iron.

How to care for tunnels?

If you are leaving your tunnel outside all year round, we highly recommend to store it in the shade, in a cool,

dry location.  During the extreme heat in summer, it is the best to keep the tunnel inside.

We recommend to remove the tunnel bags when tunnels are not used.  The weight of the tunnel bags might cause deformation of tunnel spring wire with all the extra applied pressure and weight.

How to fill saddle bags?

 

Please make sure to use a liner bag when filling with sand to protect the zipper.

*It is important to spread the sand evenly into each corner.  

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